Frequently Asked Questions

Quick answers about TripNFuel, your data, and our services. For more detail, see our Terms of Service, Privacy Policy, and Cookie Policy.

What is TripNFuel?

TripNFuel is an online service that helps you apply for trip permits, fuel permits, and related permits for commercial vehicles. You can manage your company and vehicle information, create orders, and pay online. We do not sell your data; we use it only to provide permit applications and services and, with your consent, for promotional communications.

What information do I need to provide?

To register we need your name, email, and phone number. To add a company we need company name, USDOT number, tax ID (FID/SSN), address, city, state, zip, and country. For vehicles we need unit number, year, make, model, plate number and state, VIN, and GVW. For each permit order we need trip dates, states, and other permit-specific details. See our Privacy Policy for the full list.

Will you use my email or phone for marketing?

We may use your email (and, where permitted, phone) to send you promotional messages about our services (e.g., offers, updates). You can opt out at any time. We also use your contact details to send order and permit-related messages (e.g., receipts, status updates); those are part of the service and are not marketing.

Do you sell my personal information?

No. We do not sell your personal information. We use it to apply for permits, provide the Service, process payments, and communicate with you as described in our Privacy Policy and Terms of Service.

How do I pay for permits?

We accept card payments through Stripe. You enter your payment details at checkout; Stripe processes the payment. We do not store your full card number on our servers. Prices are shown before you pay.

How do I get my permits after paying?

After payment is confirmed, we process your order and create the permits. You can see status and download permits from your Orders and Permits areas in the dashboard. We may also email you when permits are ready, and you can optionally set a contact email for permit notifications in your account settings.

What if I need to change or cancel an order?

You can edit or delete orders that are still in your cart (before payment). After payment, changes or refunds depend on permit processing status; contact us through the Contact page for help.

How do I reset my password?

On the login page, use “Forgot password?” and enter your email. We’ll send you a link to set a new password. If you signed up with Google, you use Google to sign in; there is no separate password.

Where can I read your legal policies?

Our Terms of Service, Privacy Policy, and Cookie Policy are linked in the footer: Terms, Privacy, and Cookies. We recommend reading them before using the Service.

How can I contact you?

Use our Contact page or the address and email in the footer. We use that information only to respond to your request and as described in our Privacy Policy.

Still have questions? Contact us.