Privacy Policy

1. Introduction

TripNFuel (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices. We use your information to provide permit application services, process payments, and communicate with you. We do not sell your personal information to third parties.

2. Information We Collect

We collect information you give us when you:

• Register: name, email address, phone number, and (if you use email/password) a password we store in encrypted form.
• Add a company: company name, USDOT number, tax ID or FID/SSN, address, city, state, zip code, country, and carrier status.
• Add a vehicle: unit number, year, make, model, license plate number and state, VIN, GVW, and vehicle type.
• Create orders and apply for permits: trip dates, states, mileage or weight details, and other permit-specific data you enter.
• Update your profile: optional contact email (for permit-related communications) and other details you choose to provide.

We also collect information automatically when you use the site (e.g., IP address, browser type, pages visited) and use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Apply for trip permits, fuel permits, and related permits on your behalf.
• Provide, maintain, and improve our services (e.g., order and permit processing, PDF delivery, account and dashboard).
• Process payments (via our payment processor, Stripe) and send receipts and order-related emails.
• Contact you about your orders, permits, and account (e.g., status updates, password reset, support).
• Send you promotional communications (e.g., offers, news, updates about our services) if you have not opted out. You can opt out at any time.
• Comply with legal obligations, protect our rights, and prevent fraud or abuse.

We do not sell your personal information. We may share data with service providers (e.g., hosting, email, payment processing, analytics) only as needed to operate the Service, under contracts that protect your data.

4. Legal Basis and Your Rights

We process your data to perform our contract with you (providing permits and services), with your consent where required (e.g., marketing), and where we have a legitimate interest (e.g., security, analytics). Depending on where you live, you may have the right to access, correct, delete, or port your data, or to object to or restrict certain processing. To exercise these rights or ask questions, contact us via the Contact page.

5. Data Retention and Security

We retain your information as long as your account is active or as needed to provide the Service, comply with law, or resolve disputes. We use industry-standard measures to protect your data (e.g., encryption, access controls, secure hosting). Payment card data is handled by Stripe and not stored on our servers.

6. Third-Party Services

Our Service uses third-party services that may collect or process data: Stripe (payments), authentication providers (e.g., Google sign-in), email delivery, cloud storage (e.g., for permit PDFs), and analytics. Their use of data is governed by their own privacy policies. We choose providers that help us operate securely and in line with this policy.

7. Children

The Service is not intended for users under 18. We do not knowingly collect personal information from children.

8. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Continued use of the Service after changes constitutes acceptance. We may notify you of material changes by email or a notice on the Service where required.

9. Contact

For privacy-related questions or requests, contact us via our Contact page or at the address and email in the footer.